Customer Service Administrator

Customer Service Administrator

Role:    Customer Service Administrator

Starting Salary:   £16,329.00 /year

Hours of work:    Maternity Cover

Location:   Newbridge, Midlothian, EH28 8PL

Origin Fitness specialises in providing the best in Fitness Equipment along with expertise in gym design, installation and customer service. Origin Fitness are striving to be the best to work for and the best to work with.

Our values drive our behaviours which create a strong positive culture here at Origin Fitness. Find out more about the company by visiting;

Job Description

Reporting to the Service Team leader, this is an exciting opportunity to be part of our Customer Services team and provide the best customer service. Act as a liaison, provide product/services information and resolve any emerging challenges that our customers might face with accuracy, efficiency and enthusiasm.

Duties and Key Responsibilities:

  • Interact with customers via telephone and email to provide information and service and maintenance related assistance.
  • Co-ordinating and planning engineers’ routes and scheduling service repairs and call outs in line with company agreements and KPI’s
  • Follow internal procedures to efficiently record and maintain database information
  • Work closely with and support existing team members at all times
  • Achieve producitivity standards, KPI’s and goals while maintaining the highest level of customer service
  • Liaise with company departments to ensure that all customer experience are of the highest standard.
  • Record customer interactions, details of inquiries, complaints or comments, as well as actions taken
  • Use computer systems to track, gather information, and/or troubleshoot customer issues
  • Refer unsolved customer issues to designated departments or supervisor for resolution

Qualifications and Experience

  • Strong Computer Literacy (word, excel, email etc)
  • Excellent verbal and written communication skills
  • High level of attention to detail
  • Able to work on own initiative
  • Reliable
  • Team Player
  • Ability to learn quickly
  • Previous experience of working in Customer Services would be advantageous
  • Previous Salesforce experience would be a benefit but not essential

Why join Origin Fitness?

  • An Investors in People employer
  • Training and support
  • Career development
  • Opportunities to diversify and specialise your skills
  • A lively and open work environment
  • Free staff gym at head office
  • Free staff car park at head office
  • 28 days annual leave
  • A joint contributory pension scheme.

We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.

How to apply

Only successful candidates will be contacted for interview. No agencies please.

Working at Origin Fitness

To find out more about working at Origin Fitness check out the sections below. We're always on the hunt for talented individuals, so even if you don't see a suitable vacancy, please send us your CV to

  • About Origin Fitness

    Find out more about who we are, and what we do at Origin Fitness.

  • Latest News

    Company News

    Check out the latest Origin Fitness news and press releases.

  • Working-at-Origin

    Working at Origin

    Find out a bit more about what it's like to work at Origin Fitness.