Delivery Information
Notice for Customers outwith Mainland UK
As standard we only ship orders to mainland UK.
Should you wish to ship to a location outwith Mainland UK, including the United States of America, please contact a member of our team to discuss your options via [email protected].
We look forward to hearing from you.
Delivery Notice
We are currently dispatching orders within our regular 7-10 working day timeframe. (Working days: Monday - Friday)
Unfortunately, we cannot confirm delivery dates prior to order. Our carriers have also been experiencing high demand, so please allow 24hrs either side of the scheduled delivery date.
Communication with Origin Fitness
Due to the high volume of requests, please allow 24 hours(weekdays) for our team to respond to your queries. Our phones are currently being answered Monday - Friday (between 10.00 and 17.30). If you're contacting us by telephone and can't get through, please make sure you leave a voicemail your name and number for us to return your call.
Alternatively, you can contact us via the chat function on our website, or message us on our social media channels.
Standard Delivery
Current delivery timescales between 3-5 working days. Goods will be dispatched as soon as possible.
Next Day Delivery
Next Day Delivery is currently unavailable.
Specialist Installation
Certain products require specialist installation.
If you check out with one of these products, one of our order fulfilment team will be in contact to arrange the next available date for installation to take place.
Note: For large or heavy items we currently offer a kerbside pallet drop only. For more details please call 0333 2000 750.
Collections: If you wish to collect an online order from our Edinburgh warehouse, this can be arranged. To speak to one of our team please call 0333 2000 750.
UK postcode exceptions: Free, Next Working Day and Saturday delivery options are currently not available to the following postcodes beginning with: BT, KA27, KA28, FK18-FK21, HS1-HS9, IV1-IV63, PA20-PA88, PH17-PH50, KW1-KW17, PO30-PO41, ZE1, ZE2, ZE3, IM, IOM, JE and GY. Postcode exception areas include Scottish Highlands & Islands, Isle of Man, Channel Islands and Northern Ireland.
Returns Policy: You have fourteen (14) days, from receipt of cancellable goods, to notify us if you wish to cancel your order or exchange an item. For more information on our returns policy please click here.