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Terms and Conditions
Please note that all products on the main Origin Fitness website may be designed for commercial use and carry a commercial use warranty only, unless stated otherwise. Equipment purchased from our website and used in a domestic environment will render the warranty null and void unless the equipment description states it is suitable for home use.
If you are planning to purchase equipment for home use, or have any questions regarding the warranty for home equipment, please contact our Sales Department on [email protected] who will be able to advise you on the suitable equipment.
All products listed on our site are priced excluding VAT.
Mail Order Items
Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty.
We take your security very seriously at Origin Fitness. That's why transactions you make over our website are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider, SagePay, for approval, so we not only do not see your credit card details, they're also not stored in any of our databases.
How do you know that Origin Fitness is a 'Secure Site'? Look at the bottom right-hand side of your computer screen when you are making a purchase, you'll see a small yellow padlock in a small box, this tells you that this site is secure. When you see the padlock symbol, double-click it to view the full validity of the Secure Certificate.
All new equipment sold by Origin Fitness is covered by a minimum of a one year parts warranty unless stated otherwise but, in many cases, the warranty is greater than this. The warranty on the equipment we sell varies so please see the product page for further details or speak to one of our team if it is unclear.
Our warranties can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please e-mail [email protected] stating the equipment you have (brand and model number), the serial number, your original order number, and a brief description of the fault.
Origin Fitness will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on the fault, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection and no goods will be accepted into our warehouse without prior authorisation from us. Origin Fitness will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
If you choose to take your order via a delivery only method, and your chosen equipment requires to be built, please note that any faults, parts or repairs required due to the incorrect building of the equipment will be chargeable and will not be covered under the standard warranty.
Discount codes are offered to customers in certain circumstances, and for special offers and promotions. They may be found in our email newsletter on occasion.
- You can apply a discount code to your order on the basket page.
- You can only use one discount code at a time.
- Unless otherwise stated, discount codes are only valid on Origin Fitness branded products.
- Discount codes are only ever valid on new products, not ex-demo, used or refurbished.
- Actual money off discount codes have a negligible redeemable value (£0.000001)
- Discount codes must be used within their expiry date.
- If the website rejects your discount code then it is classed as invalid.
- Origin Fitness reserves the right to end or cancel any discount promotion at any time.
- From time to time external websites may advertise discount codes for Origin Fitness - We cannot guarantee the authenticity or validity of discount codes on external websites.
All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax and user error.
Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.
Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.
Your right to cancel
If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Origin Fitness reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.
Our 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any 'special order' items. Special order items, are goods that are not normally stocked by Origin Fitness and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as 'one off' 'special order' items, and as such are not covered by our standard 30 day online return option. These terms and conditions do not affect your statutory rights. Under distance selling regulations, you have a 14 day right to cancel. We must be notified of your intention to cancel in writing and the cost to return the goods will be the responsibility of the customer.
Any free gifts received with your order must be returned if an order is cancelled.
Please note: our couriers do not collect any unpackaged goods.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Goods Authorisation (RGA). Goods must be returned to us within 14 days of receipt of RGA.
If you wish to return goods, please email [email protected].
No cancellation of order will be accepted after 30 days from delivery of goods.
Our Standard 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial grade equipment, mail order returns, ex dispay equipment, or for any 'special order' items. Special order items, are goods that are not normally stocked by Origin Fitness and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken.
Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations. For example: goods that have been pre-assembled at the customers request or commercial grade equipment.
Origin Fitness endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, Origin Fitness can not be held responsible for any errors or omission on our website or brochures.
Although Origin Fitness endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
While every care has been taken to ensure that this website is virus-free, Origin Fitness accepts no liability for viruses or virus damage as result of using this website.
The terms of the contract do not effect your statutory rights.
The website may contain links to third parties' websites. Origin Fitness assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
Opting in and opting Out
When you give your personal information to Origin Fitness, you may opt out at any time even if you have previously given your consent. Please contact the Customer Services department to opt out.
Access to your Personal Information
You have the right of access to any personal information processed by us. Origin Fitness is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Origin Fitness is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Origin Fitness by contacting us.
In case of any concerns, please email Origin Fitness Customer Service or call us between 9am and 5pm local time. If your dispute is not addressed to your satisfaction, please email the Managing Director.
Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:
- Contact information, such as name, address and telephone number
- Online contact information, such as your email address
- Purchase information, such as credit card details
- Navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket
- Information from cookies (more details on this are given below)
- Information on your computer and connection, including your browser type and version, IP address, operating system and platform details.
- Origin Fitness does not store any of your credit card details on any computers after your transaction has been made. neither do we store any paper work with relevant details.
How We Collect Your Personal Information
By you typing your personal details in: If you wish to place an order we will ask you to key in standard contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.
By the automatic collection of information about you as you use the website: Like most websites, our website uses 'cookies' to enhance your shopping experience. A cookie is an element of data that our website automatically transfers to a directory on the hard drive of your PC or Mac when your browser accesses our website. Cookies only identify a PC or Mac, not the individual using a PC or Mac.
If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, IP address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.
When you browse the website while logged in, we automatically collect information concerning what pages you have visited and when, the contents of your basket and similar information on your browsing of our website.
Third Party Cookies: We occasionally carry out market research and business development, which a third party assists with, during which they may issue a cookie from our website. Some of our affiliate organisations may also issue cookies so that they can track your purchasing and browsing behaviour on our website.
Disabling cookies: You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.
From third parties: Origin Fitness may also obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.
How We Identify you
As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer. Two types of cookies are used on our website:
1. Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used to allow you to carry information from one page of our website to another without having to re-enter information; to allow you to maintain a shopping basket during each visit that you make to the site; within registration or login mode, to allow you to access stored information.
2. Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enables our website to remember the personal information you provided, keeps track of the number of visits that you make to our website, where you browse and what you have purchased, and offers you tailored content, even though you may not have logged on.
3. Emails: Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
What We Use Your Information For
The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
Marketing and business development purposes
Apart from using your personal information to process any orders you may place, if you provide Origin Fitness with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences on the My Account page.
If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
Use of your information by third parties
Origin Fitness will not sell your personal information to third parties. However, on occasions we do share customer information with third parties as described below.
Origin Fitness may run competitions on the website in conjunction with third parties, where we will ask you if you would like to be contacted by the third party sponsoring the prize about its products or services. If you expressly tell us that you want to receive such information, we will pass on your personal details.
Origin Fitness collates statistics about site traffic, sales and other commercial information, which we pass on to trusted third parties to assist us in improving the services we provide to you, but this information is not personally identifiable information. We also use demographic information to tailor the website to the interests of our customers, which we share with third parties, again on an aggregate basis only so that they can build up a better picture of our customer base and general consumer trends.
By making a purchase on the website, you consent to Origin Fitness sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. Origin Fitness may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.
Origin Fitness may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with Origin Fitness, or to protect our property and other rights.
What Security Checks do we carry out?
As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed. From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.
Origin Fitness has noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF). Under certain circumstances these firewalls may deny access to our (and other websites') secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.
Security on the website
Origin Fitness adopts industry standard practices to protect the confidentiality of your personal information on the website and during transmission, including firewalls and Secure Socket Layer (SSL) encryption software.
Is your Internet connection secure?
Your payment and order details are normally sent to us across a secure connection that uses a 128-bit SSL certificate. This means that the information is encrypted and cannot be read by anyone other than Origin Fitness and persons authorised by us. You can see that the web pages are secure because the address in the address bar changes from http:// to https://. You will also see a padlock symbol or key in the top or bottom bar of your browser. However, some computers prevent this secure connection and in order to proceed with an order, Origin Fitness must provide a less secure connection to customers who encounter this problem. If required, you can use our standard server to place an order. Although this will resolve the problem, you should be aware that your personal information would be passed to us without being encrypted.
Unfortunately, Origin Fitness cannot accept liability for any losses caused to you as a result of using a non-secure connection. Similarly, although the secure encryption we use is internationally regarded as secure, Origin Fitness cannot accept liability should such encryption be broken. Please take the utmost care whenever you visit our website or any other e-commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase, and to ensure all confidential information is removed, we recommend that you close all browsers.
Credit Card Information.
Origin Fitness do not store any of your credit card details on any computers after your transaction has been made, neither do we store any paper work with your payment details. we will store the date, payee and amount paid in a transaction but will never store any other information with regards to said transaction.