Service and Maintenance
Origin Fitness is proud to provide service through our own qualified service engineers who work in partnership with an extensive network of independent engineers on behalf of the brands we supply.
Our Promise
48hr Call Out
No matter where in the UK you are - We aim to have an engineer on site within 48 hours of reporting a fault.
95% First Time Fix
We know that having a machine out of order can seriously affect your business. That is why we aim to fix your fault upon our first visit.
UK Coverage
We employ an experienced team of engineers across the UK to make sure your faults are resolved in time and on budget, whether you're in Scotland, Ireland or down in England. We ensure they are always up to date on the latest machinery by hosting regular training days for the entire corps.
Our parts warehousing in Edinburgh means parts are quickly picked and dispatched. We keep stock for the current and previous two generations of every machine we sell, ensuring that we will be able to fulfil your warranty claims without delay.
Expert Support
If you encounter an issue, or have a query regarding anything to do with the maintenance of your equipment, our service team is ready to help. Our in-house service team are trained to the same standards as our engineers, and can support with many faults that do not require parts.
You can log faults by sending a fault form or call up to see if the team can help over the phone. You can reach our service department via +44 (0)131 526 3773 Monday to Friday between 8.30am and 5.30pm GMT.
Care & Cover
Carrying out regular maintenance on your equipment is a sure fire way of minimising injury risk for your members, and loss of revenue for you. With our new Care Service and Cover Warranty packages, we are able to protect your against unforeseen cost and out-of-order equipment. Choose from one of five service packages for long-term support at an affordable price.
To find out more about our care solutions contact the service department for more information.
Testimonial
Origin are our go to company when it comes to purchasing cardio, strength and functional equipment and have been involved in every refurbishment or installation we have carried out within the club from start to finish, their expertise and customer service are second to none.
I would not consider using another company when it comes to service as I have always felt that Origin have my best interest at heart and genuinely care; they set the bar.
Gayle Brannigan-McLachlan - Chief Executive Renfrewshire Sports Charity
Get in Touch
You can call us via 0131 526 3773 or email us through [email protected].