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Designing a gym and ordering equipment might seem simple, but the full process can lead to a lot of questions. With so much equipment to choose from and endless gym design options, it might leave you wondering where to start.
Origin has been supplying gym equipment to sites across the UK for well over 16 years now. In that time we've fine-tuned the process into a slick and user-friendly experience which is why many of our customers choose to stay with us for their future equipment needs.
Over time, we have helped numerous new gym owners turn their dreams into reality by guiding them through every stage of the process, from the initial order to the final installation, and everything in between. Join us today to discover what happens behind the scenes at Origin Fitness when building world-class fitness facilities.
Initial Enquiry
Whether by email or giving us a call, the first step to working with us is by speaking to one of our team members. We prefer speaking over the phone but can also answer any queries at this point through email or from one of our contact forms.
If you speak with someone not in the sales team, the query will be processed and handed over to the right person. We will pass on as much detail as we can from the initial discussion by understanding your goals and vision.
Our facilities in Edinburgh are also always open for anyone wanting to come see the equipment in-person. However, we know this isn't always possible which is why our reps work across the UK making it easier for us to come to you.
Enquiry Process
After our initial discussion, our sales team will use the information you provide to begin the first phase of the gym design process. Our team uses the latest software to create the initial space layout and appearance of the gym.
If you're unsatisfied with the first design, our sales team can collaborate with our product team to create a more detailed 3D model. We use the latest CAD software, Autodesk Inventor, to create more realistic gym design layouts. This helps with visualising the space before purchasing a single piece of gym equipment.
This makes the gym design process more efficient making it easier to replace gym equipment and modify the space if necessary before making the final purchase. Our team is committed to exploring multiple designs until we identify the most suitable one. This method reduces delays and allows our team to quickly install the new equipment as soon as it arrives.
Order Processing
The next stage involves processing the actual order. We have a dedicated installation team that handles all of our orders in-house. During this part of the process, the team will be in touch to keep you updated on the progress of your order. They coordinate with our warehouse, sales, logistics, and installation teams to ensure everything runs smoothly.
Delivery timescales for equipment may vary depending on the size of the order. Our goal is to have all equipment arrive simultaneously to ensure a smooth and efficient installation process. They also work with our team of engineers booking them on-site for when equipment is delivered so that we can get to work installing the new equipment straightaway.
Warehouse Process
Once the order has been finalised and the delivery timescale decided, our installation and orders team will send over a picklist to the warehouse team. This picklist includes all of the equipment being delivered to a new site. When the dispatch day arrives one of our warehouse operatives will process the picklist for the warehouse team.
In the case of larger equipment orders, the equipment will be picked in the days prior to ensure a speedy dispatch process. The kit kept aside will be checked by a member of the team to ensure all is correct and that it's ready to be picked up by one of our trusted courier services.
Our warehouse team work closely with our orders team to ensure no bottlenecks or overloads in order volume occur giving them enough time to process each order properly. This means neither team ends up overloaded keeping everyone on the same page and making the process of getting orders out of the warehouse run smoothly.
Shipment
When the time arrives to dispatch the gym equipment, items will be loaded onto the trucks or lorries of one of our trusted courier partners. Equipment will be sent out for delivery and will be trackable through standard shipment tracking numbers.
On the scheduled day of delivery make sure someone is available on site to receive the equipment and to assist the team in putting equipment in the right area. If anything is missing, our team will be available at all times to address any issues. In the event of any missing items, we can quickly dispatch them from our 46,000 sq. ft. warehouse.
Equipment Arrival
We've now reached the fun part of the process for soon-to-be gym owners. This is where everything becomes a reality as the vision starts coming to life. When the equipment does arrive we always recommend having someone available to ensure the equipment arrives as intended, that nothing is missing and to give the team a helping hand.
Equipment arrival day is also when we will aim to have our engineers booked to install the kit. When dispatching gym equipment we always try to get everything dispatched at the same time so that it all arrives together minimising delays and disruptions and allowing everything to be installed in one go.
Installation
Upon successful delivery of the equipment, everything will come together for the first time. Each installation varies in size and scale and involves many moving parts, which can make it a stressful experience. However, we always strive to work efficiently and quickly to minimize stress and disruptions, especially if it's a live site such as a school gym or commercial facility.
Engineers are available 99% of the time to install the equipment on-site. Due to high demand, they are often fully booked weeks or even months in advance. In situations where a quick turnaround is needed but an engineer is not available, we enlist third-party engineers who are trained to the same standard as our team and have prior experience working on sites with us.
Post-Installation Support
After a successful installation, there should be no issues to report. If there are any issues we will report these and promptly deal with them. Our team will be back in touch to ensure everything has gone well with the delivery and installation process. Further to this our sales team will check in to make sure everything went well with the installation.
This stage will also involve a bit of help from yourself through feedback forms, these will help us make sure we are doing everything we can to be our best. We take every criticism, complaint, or positive experience seriously so if there is feedback, then this is the time to let us know where we can improve for the future.
Financial Services
Finances don't need to be complicated when getting a gym up and running. We have a team of financial wizards who will be available throughout the process to keep you right. We can offer a wide range of financial support and services so that you can secure equipment at the best price and keep on top of your account with us.
When purchasing gym equipment we can discuss various options including commercial finance or equipment leasing. If you have any queries or questions about payments and remittance they're always very helpful. Whether it's financing equipment or simply looking to discuss details of your account, our team will be on hand to help you out.
Equipment Maintenance and Business Support
It's not just gym equipment we provide we also offer different services to make the entire gym design process easier. Starting with our service and warranty packages these include a range of services to keep gym equipment in the best possible condition. They include a minimum 48-hour call-out service and a 95% first-time fix rate.
We also offer UK-wide coverage meaning we can guarantee an engineer will be on-site to fix any problems quickly. If our team cannot get to you in time we have trusted third-party engineers that we work with that we will send to the site so that you're not left with faulty or damaged equipment for long.
Our support also extends to the wider needs of your business as our dedicated teams are more than happy to help with additional focus areas such as marketing support, case studies, and social media promotion.
Helping Our Customers
Our support doesn't stop once we deliver and install your gym equipment, we want to be there to make sure your business is a success. We're always looking to help our customers where we can whether that be through active support on our social media, promoting case studies, attending events, and driving awareness to their business. We're always striving to support our customers every step of their journey.
Conclusion
We hope that gaining insight into our behind-the-scenes process has been helpful. If our process inspires you, please contact our team today. You can also click on the form below to see what we can do for your facility, dream, or vision. Our team can also be reached at +44 333 200 0750 or by emailing us at [email protected].
